Project description
The project is about understanding the pain points during the initial consultation from the health coaches’ perspective and creating a solution to improve the situation.
After sufficient user research, I uncovered that taking notes is the most problematic task. Thus, the coach note-taker concept was initiated.
Design/research methods
User interviews
Shadowing
Surveys (SUS - system usability scale)
Quantitative data analysis
Co-creation session
Usability testing
Design/research tools
Google suite
Maze
System usability scale
Figma
Miroboard
Design/research process
Kick-off workshop with stakeholders
Project planning
Review existing research insights (e.g. data digging)
Interview users & shadowing
Surveys
Problem statement
Co-creation sessions
Rapid prototyping
User testing & design iterations (4 rounds)
Final design concept
Define MVP scope
Define design roadmap
UI design
Blurred design prototypes (confidential)
Design outcomes
The Note-taker design is successfully created, validated, and implemented.
The design documents are confidential, thus no further details can be displayed here.